Yes, it’s personal.
We understand what you are going through. The reason we started Lily’s Care Services is to provide the best care possible to individuals and deliver it with passion.
About Us
We are a private domiciliary care services provider based in Poole, Dorset. Having worked in the NHS hospitals for several years, the director of the company observed how service users, who have been deemed fit for discharge, end up overstaying in hospitals due to the lack of continued community care. This results in service users acquiring new infections, which has a substantial negative impact on people’s health and social welfare. It also adds to the strain on the already depleted NHS resources. With this in mind, we are doing our part to take off some of that pressure and provide the needed packages of care so that individuals can convalescence in the comfort of their homes.
Lily’s Care Services aims to be a competitive service provider in our area, dealing with each client in a unique and individual manner. We aim to achieve this through:
- Encouraging, promoting and supporting active participation by service users and/or their representative in drawing up care plans that reflect the service users’ preferences.
- To boost the service users’ self-esteem, give them a sense of fulfilment and bring them joy while maintaining their health and well-being.
Our Mission Statement
Having gone through our own first-hand experience of caring for an individual within the home environment, we realise the importance of finding someone with the compassion and skill levels to care for a loved one.
We want to change the approach to the care system in the UK by putting people first. We want to give families the comfort of knowing that they will receive the best care available to them.
Trained, compassionate skilled carers are central to our core values, and we recognise them and reward them for their work ethic. We all know first-hand that personal and reliable care is invaluable.
We want as many people as possible to be able to choose to stay in their own homes for as long as they possibly can, and we want all families to enjoy those special memorable moments safe in the knowledge their loved ones are in capable caring hands.
We care passionately. We believe we have all the ingredients to enhance the quality of care by catering to the needs of individuals and their families to deliver an outstanding care service.
Our carers uphold our reputation and are valued in the community. They are themselves part of our own community of special people wanting to deliver the highest standard of care – upholding the principles of kindness and compassion – to give our clients dignity and respect and their families the greatest gift of all – peace of mind.
What We Believe
We adhere to our principles at all times.
Kindness and Compassion
At all times, to act with kindness and compassion to provide the best quality of care.
Respect
At all times, by treating each client with dignity and sensitivity, no matter the circumstance.
Highest Quality of Care
At all times, to ensure the highest standard of care and to adapt and respond to the client’s changing needs.
Reliability and Punctuality
At all times, to adhere to the client’s schedule to make the caring experience a warm and genuine one.
That Something Extra
To be diligent and mindful of the client’s changing health and care requirements and go that extra mile to continually improve the client’s quality of life.
Embrace Cultural Differences
At all times, to welcome cultural differences, be respectful of race and ethnicity, to dress appropriately and be respectful of the client’s home and surroundings.
Why choose Lily’s Care Services as your domiciliary care provider?
Lily’s Care Services specialises in providing home care to dependent adults – carefully matching carers to meet the needs of our clients.
Positive Recommendations
We are growing through word of mouth and positive recommendations based on our consistently good service to our clients and carers.
Regulated Service
We are registered with CQC (Care Quality Commission) and work closely with Social Services Departments and health professionals
We look after our carers
We know that if our carers are happy and confident in their abilities, they will do an excellent job.
Training is a core part of the carer induction process. We give all new carers an induction training course and every carer comes back for a yearly update. Training in specialist areas is also ongoing throughout their time with us.
We also have a specialist carer support team who are there to offer help, advice and a listening ear to all of our carers should they require it.
Fast Response
Our support staff are there to make sure that we have all the procedures working well to act quickly and efficiently on each client’s behalf, including our ability to start work for a client often within 24 or 48 hours of being asked.
Ready To Get Started?
We are ready to help. Give us a call to arrange a free Care Assessment for you or your loved one.
